FREQUENTLY ASKED QUESTIONS
WHAT ARE YOU OFFERING WITH THE "LIMITED EDITION SURFBOARDS SUPER SALE" CAMPAIGN?
Throughout our "LIMITED EDITION SURFBOARDS SUPER SALE" campaign, we are offering:
Throughout our "LIMITED EDITION SURFBOARDS SUPER SALE" campaign, we are offering:
- Awesome prices for our surfboards
- Buy a Surfboard & Get a Special Gift from our store value over $50!
- Free Sydney metro delivery for surfboards
- Proudly supporting Cancer research by donating all profits generated from this sale campaign to Cancer Council NSW
- Outstanding customer service!
- No-Questions Asked Returns for any delivered product which is faulty on arrival and unused
- FREE Shipping Australia-wide For Accessories (Fins, Leashes and Grips)
- Warranty on every product to the original purchaser
At MYSURFCO™, we will always adopt a fair and reasonable approach to deal with any product returns as your satisfaction is most important to us.
We offer a "No-Questions Asked" Returns Policy for any delivered product which is faulty on arrival and unused. For details, please see our Returns Policy.
WHAT WARRANTIES DO YOU OFFER?
MYSURFCO™ offers 90-day warranty on all leashes, fins and grips.
MYSURFCO™ warrants to the original purchaser, the surfboard will be free from defects in material and workmanship for a period of 90 Days from the date or purchase. Proof of purchase is required for all warranty claims. For details, please see our Warranty and Returns Policies.
MYSURFCO™ warrants to the original purchaser, the surfboard will be free from defects in material and workmanship for a period of 90 Days from the date or purchase. Proof of purchase is required for all warranty claims. For details, please see our Warranty and Returns Policies.
WHAT IS THE DELIVERY TIME FRAME FOR SURFBOARDS AND ACCESSORIES?
Usually, the surfboard delivery to Sydney locations can take 7 to 10 business days. Interstate delivery may take two weeks or more depending on the delivery location. Deliveries to outside of all metro areas generally take longer than two weeks.
Usually, the surfboard delivery to Sydney locations can take 7 to 10 business days. Interstate delivery may take two weeks or more depending on the delivery location. Deliveries to outside of all metro areas generally take longer than two weeks.
Accessories are shipped with a shipping time of 5 working days.
DO YOU DELIVER TO PO BOX ADDRESS?
No. We cannot deliver to any PO Box address in Australia. Please provide your home or work address for delivery.
HOW MUCH DOES FREIGHT COST?
Currently, we are offering:
No. We cannot deliver to any PO Box address in Australia. Please provide your home or work address for delivery.
HOW MUCH DOES FREIGHT COST?
Currently, we are offering:
- FREE Sydney Metro Delivery For Surfboards.
- FREE Shipping Australia-wide For Accessories (Fins, Leashes and Grips).
DOES MY SURFBOARD COME WITH FINS?
Our boards do not come with fins. Fins are sold separately here.
IS MY SURFBOARD EPOXY OR POLY?
Currently, all our boards are poly.
CAN I CHANGE MY ORDER, IF I CHANGE MY MIND?
If you do decide to change your mind, please contact us immediately using the Contact form. Depending on what you want changed, it may be possible.
If you do decide to change your mind, please contact us immediately using the Contact form. Depending on what you want changed, it may be possible.
IS BISON CHARGING A BRAND NAME?
Yes. MYSURFCO PTY LTD sells multiple product lines including surfboards, and accessories under the brand name called Bison Charging.
Yes. MYSURFCO PTY LTD sells multiple product lines including surfboards, and accessories under the brand name called Bison Charging.